How do I track the status of my order?

Of course we would like to keep you informed about your order. You will receive the following updates by email:

  • Hooray, you've placed an order.
  • You will receive an order confirmation within an hour and we will get to work for you immediately.
  • As soon as your order is packed and on its way to you, you will receive a track & trace code from us with which you can monitor the status via our delivery partner PostNL.
  • As soon as the delivery person is on his way with your order, you will receive a message.
  • After we have delivered your order, you will also receive confirmation.

Naturally, we wish you lots of fun with your Intenz plants.

Do I pay shipping costs with you?

We would like to make it as attractive as possible for you to place your order online.

We deliver your order from €45 free of charge .

For orders within the Netherlands under €45 you pay €5.95 shipping costs.

What delivery options does Intenz have?

You can have your order delivered to any home address of your choice.

When placing your order, you can indicate where we can deliver your order.

Our delivery partner is PostNL .

How long will it take before I receive my order?

Once you have ordered, you cannot wait until you receive your exclusive plants.

After we have received your order, we will remove your exclusive plant from our greenhouses and prepare it for shipment via our delivery service: PostNL.

We aim to deliver packages ordered before 12:00 on working days to your home the next day. This almost always works, but to be sure, take 2-3 working days into account.

We will of course let you know when your order is on its way. You will then receive an email with your unique track & trace code. From that point on, it is useful to track it via our delivery partner PostNL, so that you know exactly when you can expect your order.

We do not deliver during official holidays.

Can I still change my order after placing it?

You cannot change your order once you have placed it. This applies to changes of address, adjusting your ordered products or canceling your order.

If you have any questions, please contact our customer service directly. Send an email to or call directly.

If you have changed your mind, you can of course return your products after receiving your order.