Frequently Asked Questions

How do I track the status of my order?

Of course we would like to keep you informed about your order. You will receive the following updates by email:

  • Hooray, you've placed an order.
  • You will receive an order confirmation within an hour and we will get to work for you immediately.
  • As soon as your order is packed and on its way to you, you will receive a track & trace code from us with which you can monitor the status via our delivery partner PostNL.
  • As soon as the delivery person is on his way with your order, you will receive an email.
  • After we have delivered your order, you will also receive an email with confirmation.

Naturally, we wish you lots of fun with your Intenz plants.

Do I pay shipping costs with you?

We would like to make it as attractive as possible for you to place your order online.

We deliver your order from €45 free of charge .

For orders within the Netherlands under €45 you pay €5.95 shipping costs.

What delivery options does Intenz have?

You can have your order delivered to any home address of your choice.

When placing your order, you can indicate where we can deliver your order.

Our delivery partner is PostNL .

How long will it take before I receive my order?

Once you have ordered, you cannot wait until you receive your exclusive plants.

After we have received your order, we will remove your exclusive plant from our greenhouses and prepare it for shipment via our delivery service: PostNL.

We aim to deliver packages ordered before 12:00 on working days to your home the next day. This almost always works, but to be sure, take 2-3 working days into account.

We will of course let you know when your order is on its way. You will then receive an email with your unique track & trace code. From that point on, it is useful to track it via our delivery partner PostNL, so that you know exactly when you can expect your order.

We do not deliver during official holidays.

Can I still change my order after placing it?

You cannot change your order once you have placed it. This applies to changes of address, adjusting your ordered products or canceling your order.

If you have any questions, please contact our customer service directly. Call immediately.

If you have changed your mind, you can of course return your products after receiving your order.

How can I pay?

We would like to make payment as easy as possible for you. Currently you can pay with:

  • iDEAL (via your own bank)
  • Shop Pay
  • Google Pay
  • Credit card
  • Credit/Debit card
  • Belfius
  • SEPA Credit Transfer
  • Bancontact

If you wish to pay differently, please let us know. please email

Where can I find my order confirmation?

After placing your order, you will receive an order confirmation with an overview of your products in your mailbox.

How do I return my order?

If your plant is damaged or does not meet your expectations, please contact our customer service . Send us an email or call directly .

You have 14 days to return your purchase. Full payment, including standard shipping costs, will be refunded once we receive the products.

The return costs are for your own account.

Please note: damaged products due to poor handling may be subject to different rules.

There is something wrong with my order, what now?

We do everything we can to deliver your beloved plants to you in good condition. While unpacking, do you discover that things didn't go quite right? That is of course annoying. Let us know immediately, so that we can let you enjoy our exclusive plants as soon as possible.

Send us an email or call directly .

How do I return sustainably?

Pack your products carefully and use the original packaging. Combine products in one box if possible and close the box with recyclable tape. Add your name and order number to the return shipment and send the track & trace link to our customer service.

Return address:
Oudendijkseweg 5
2481 KE Woubrugge
The Netherlands

What is the impact of delivery and returns on the environment?

Every order and return has consequences for our planet. We therefore ask you to carefully review the product features before making a purchase.

Displeased? Our customer service is happy to help you find an environmentally friendly solution.

What happens to returned plants?

Returns are rare, but when they do occur, undamaged pots and accessories are given a second life in our Concept Store.

Damaged items? We give them some extra love and attention. We will then place these plants in our office.

Plants that return with irreparable damage are sent to the green container for composting.

Care of your plants
Concept Store Intenz
Is there also a physical Intenz store?

Yes, Intenz has a physical store that is open every Saturday from 10 a.m. to 12:30 p.m.

The address is Oudendijkseweg 5 in Woubrugge .

You are welcome to bring your own pot to see if it suits a new plant.

We prefer debit card payments for payments in our Concept. We look forward to seeing you in our store!

What are the opening hours of the Intenz Concept Store

The Concept Store is open every Saturday from 10:00 am to 12:30 pm .

What is the address of the Concept Store?

Oudendijkseweg 5, Woubrugge